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Our return and refund process is designed to be simple, transparent and fair for every Astharghor customer.
Simple process
Contact our support team with your order details, photos of the product and an explanation of the issue.
Our team reviews the product condition and verifies the return request.
Once approved, we process the replacement or eligible refund.
The product arrived damaged or defective.
The wrong product was delivered.
The received item does not match the confirmed order.
The product has a verified manufacturing issue.
Products damaged due to misuse or accidental damage.
Products with signs of use, alteration or unauthorized modification.
Items returned without the required order information.
Products outside the applicable return period.